Pay As You GoPayments and topping up
What happens if I need to top up while I'm changing supplier?
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You can continue to top up with OVO right up until your change of supply date. Once you’ve changed supplier, if there’s credit on your meter we’ll contact you about a refund. If you have a smart meter, we'll switch it to credit mode before you switch to avoid you going off supply.
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.