Topping up your traditional Pay As You Go meter
With traditional Pay As You Go meters, you can top up at selected shops with a top-up card or key. Topping up your traditional Pay As You Go meter(s) for the first time? You’ll need to register your top-up card or key with your meter(s) before you go to the store.
Once your top-up card or key is registered, you can use it to top up at any PayPoint, Payzone shop, or Post Office:
Find your nearest:
PayPoint or call 0330 400 0000
Payzone shop or call 01606 566 566
How to register and top up with your gas top-up card
To register a new or replacement gas top-up card, insert it into your gas meter with the gold chip facing up. The meter will beep when the card is registered. This can take around a minute.
Top-up limits for gas
The amount of credit you can add each time you top up might change depending on which shop you visit. The usual top-up limits are:
You can only top up in full pounds
You can top up between £1 and £49 at each transaction
Your gas top-up card can hold up to £249 credit
Adding your top-up to your gas meter
Once you’ve topped up in-store:
Make sure the gold-coloured chip is facing upwards
Insert your card into the gas meter and follow the instructions on the screen
Press and hold the red “A” button, and the credit will appear on your meter
How to register and top up with your electricity top-up key
To register a new or replacement electricity top-up key, insert it into your electricity meter with the arrow facing up. The meter screen will show a message when the key is registered. This can take around a minute.
Top-up limits for electricity
The amount of credit you can add each time you top up might change depending on which shop you visit. The usual top-up limits are:
You can only top up in full pounds
You can top up between £1 and £50 at each transaction
Your electricity top-up key can hold up to £250 credit
Adding your top-up to your electricity meter
Make sure the arrow on the top-up key is facing up
Insert your top-up key into the electricity meter, and follow the instructions on the screen
The new credit should show on your meter automatically
Remember to keep your top-up receipt(s) each time, just in case there’s ever a problem. If the credit doesn’t appear on your meter, please get in touch – we might need the information on the receipt to help us look into it for you. You can click the green chat icon at the bottom right of your screen. Or call us on 0330 175 9669.
Explore our meter guides
Need more help with your meter? Check out our easy-to-follow guides on topping up, reconnecting your meter, activating emergency credit, and troubleshooting common issues.
